SENDIASS Advice Service

Our Special Educational Needs and Disabilities Information, Advice and Support Service (SENDIASS) offers detailed online information, regular free workshops and an advice line for one to one advice.

SENDIASS Advice Line

If you can’t find the information that you are looking for on our website or you need more individual advice, you can contact our SENDIASS advice line. SENDIASS stands for Special Educational Needs Information, Advice and Support Service.

Our trained SENDIASS advisers can give you impartial, confidential information on anything to do with SEND.

How to contact SENDIASS

Advisers respond to enquiries Monday to Friday, 9am to 5pm.

Amaze SENDIASS adviser, Sally, on the phone in our office.

Register as a parent/carer to access resources, support, and community tailored to your needs!

Who can use SENDIASS?

The SENDIASS advice line is open to:

  • Parents and carers of children and young people aged 0-25 who have, or may have, a special educational need or disability (SEND). This includes long term medical conditions and mental health.
  • Children and young people who have (or may have) a special educational need or disability (SEND) aged 0-25. In practice, this is usually young people aged 12+.

You need to live or go to school or college in East Sussex or Brighton & Hove to use Amaze but there is a SENDIAS service for every area across the country. Find your local SENDIAS service.

How SENDIASS works

We check messages Monday to Friday. We aim to respond within 7 working days. This may be sooner for time-sensitive queries and longer for less urgent issues.

We may start by sending you an email with information tailored to your enquiry. You will be able to come back to us with follow up questions if you need to.

If you are a child or young person, our young people’s adviser will contact you.

Tell us if there is anything we should know about your communication needs so we can respond to you well.

If you can’t speak to us in English, contact Sussex Interpreting Service for help with getting in touch. We may be able to arrange an appointment with an interpreter. We also produce a service leaflet in a number of different languages that explains what we do and how we can help. You can download these from our literature page.


Telephone: 01273 772289

Two advice workers discuss a call in front of a computer.

More about SENDIASS

Every local authority has to make sure parents carers and children and young people with SEN and disabilities have access to impartial information, advice and support on issues to do with SEN and disability.

Brighton & Hove City Council, East Sussex County Council and NHS Sussex together fund Amaze to provide this service.

This video from the Council for Disabled Children explains more about SENDIASS