Our Impact 2023-2024
Welcome to Amaze’s impact report for 2023-2024. This year, we have produced a digital impact report for the first time.
Below you will see videos about each of Amaze’s services. You will also be able to read some brief text about the changes in the last year (April 2023 – March 2024).
You can also download a short version of our Impact Report at the bottom of the page.
Video Transcript
This is our first video impact report, showcasing a year in the life of Amaze.
Supporting a disabled child, or young person is very challenging.Families typically face lots of additional barriers and don’t necessarily know how to find the support and services that they might need for their family.
So Amaze helps them with that, by providing information and advice and an environment where they can be together to support each other as parent carers.
We also support young people with additional needs, age 14 to 25, to feel valued, included in their community, and listened to.
And this past year has seen that work really grow, where we’ve taken on a new club called AmazeXtra, and we’re able to support more young people with more diverse special educational needs and disabilities.
It’s really important to us at Amaze that we’re listening to the families that we’re working with. They know best what their support needs are, and we’ll try to respond as best we can.
So this past year we’ve supported over 5,000 families in Brighton and Hove and East Sussex, and we’ve really grown some of those peer support groups, running out of more geographical locations, some thematic groups to reach more diverse families, and support them.
We’ve expanded our workforce, including some sessional workers so that we can run clubs more flexibly and reach more people.
We’re really proud that Amaze is here to support those families through those very challenging times.
You can download a short version of our Impact Report from our website, or browse these videos to hear more about our services and who we support.
Amaze in figures
5000+
families supported by Amaze.
£1.5m
income during the year.
70
staff by the end of the year.
Special Educational Needs, Information, Advice and Support Service (SENDIASS)
SENDIASS provides information and advice to children and young people with SEND, and their parent carers. Our SENDIASS service supports people in both Brighton & Hove and East Sussex.
In the last year we have continued to grow. Our growth has stabilised after high rises in the year’s most affected by the covid-19 pandemic. To address increased demand, we have adapted our service. We continue to provide accurate, impartial advice by email and phone on a wide range of topics. But we have also made it easier for families to access information online. We also run advice workshops on popular topics (such as EHCPs). The most common topic people raise with us is education.
Our digital investments this year include a new website for parent carers. The website has more content and is easier to search so people can find what they need easily. We also now have an online parent carer registration form. Parent carers can also sign up to our email newsletter. This is sent to over 6000 people across Brighton & Hove and East Sussex each term. We use our newsletter to promote our workshops and guides on our website.
Video Transcript
Speaker 1
There were times when I just did not know which way to turn, and I was at my wits end, I would ring Amaze and they would always give me the best help and advice.
Like for example, there were times when Joshua flatly refused to eat any food at all, or times when he, I mean, going on and on and on for days and weeks.
There were times when he flatly refused to go to school at all. He flatly refused to leave home at all.
And it was all highly distressing and I’m no expert in any of those fields and Amaze just, you know, when I didn’t know which way to turn, I would ring up the advice line and somebody lovely on the other end.
I felt heard, I felt understood, and I also felt like other people had trodden a similar path.
Speaker 2
We knew from quite a young age, my son was autistic. We had quite an early diagnosis.
So through the channels of the NHS and going through Seaside View, we were encouraged to engage with Amaze to see what help they could offer.
So we sought to get him in the right school, which is a school in Woodingdean called Downsview. And they did help us with that process quite considerably.
So what was important to us is that Ben had the school with an outdoor space and Downsview had that, and Ben’s very physically mobile.
So we did have some struggles to get that request through, and Amaze helped us communicate our, our cause, to the local authority, and we were eventually successful with getting him to place at Downsview.
Amaze fundamentally addresses those needs that you, the special needs parents, encounter, and their wellbeing, and the child’s wellbeing is very much to the forefront of what they do.
But also what is good is the ambition behind Amaze and to represent inclusiveness, which a lot of us parents aspire to with our children, so they get treated fairly and have opportunities like others, and to generally provide, you know, wellbeing and opportunities for our children’s development.
SENDIASS in figures
4669
referrals received.
13
online workshops with over 230 attendees.
19
referrals per working day.
Help with disability benefits
Our disability benefits work offers expert advice and support to make a successful claim for DLA or PIP. We support both young people and parent carers in Brighton & Hove and East Sussex. Our support includes phone and email advice. We also offer written resources and regular online workshops. For families or young people who really struggle with forms, we offer one-to-one support. Many of the parent carers we support are neurodivergent or disabled themselves. This makes the process even more difficult for them.
We had another busy year. We helped over 1000 people to apply for disability benefits. We have supported families to claim a total of £2.5million in extra income every year. This is between £7k and £13k per household. This new income helps them pay for the extra costs of caring. It also improves their health and wellbeing.
Video Transcript
Speaker 1
The main one that I came to Amaze for was filling in the forms for, um, DLA. because when I saw the forms, goodness me, I think it was like 40 pages.
It was like a little book and it comes with the book explaining how to fill in the form. When they mentioned that, you know, Amaze can help,I was really, really grateful.
And I spoke, I came here and I spoke to a lady called Lizzie, and she was happy to help and she told me that it’s gonna take us like all morning enough at least.
So come prepared, which I was like, yeah, okay then. I mean, and, yes, it’s very helpful.
Speaker 2
I mean, I did one online that was a DLA workshop, so that was just about filling in the DLA form, which is so complicated and I hadn’t actually started it at that point.
But to have all the information about how to do it was just invaluable. Because it’s not easy to complete that.
Speaker 3
She asked me to come in and sit down and talk to her, which I did. I didn’t realise at the time it was, she was gonna be my massive, massive help and she was my saving grace, Lizzie was. She got me to apply for Disability Living Allowance, which helped immensely.
Speaker 4
Lizzie from Amaze helped me with all the forms, but it was just having somebody who was like, yeah, I know. Yeah, I understand. Yeah, you deserve this.
Help with disability benefits in figures
1128
people supported.
£2.5m
annual income gained through people we have supported.
287
people attended online workshops.
Amazing Futures
Amazing Futures is a youth-led project supporting young people with special educational needs and disabilities aged 14-25 in Brighton & Hove and East Sussex. We are led by people with lived experience so we understand the young people we work with even more deeply. Amazing Futures gives young people the chance to attend social groups. They can also receive peer support, careers advice and more. We also help young people have their voice heard through youth voice activities. This ensures their views are well represented and heard by decision makers in local public services.
During this year, we began running AmazeXtra. AmazeXtra is a weekly group and holiday scheme in Portslade. We support young people who were previously supported by Extratime, a local charity which sadly closed in November 2023. This is a new group for us that supports young people with more complex needs.
We ran more Amazing Futures groups than ever before this year. This was in both Brighton & Hove and East Sussex, with a 28% increase on the previous 12 months. Young people were able to attend sessions with a variety of different activities including art, sports and wellbeing. We also took young people to a conference in Birmingham. In the spring, we took young people on ‘Big Days Out’. These were trips to new leisure activities in East Sussex and London.
Video Transcript
Speaker 1
It is a place that I can come, be myself, I’ve had so many opportunities, different types of training and I’ve made lots of friends that I can see, that I can be friends with for a long time.
Speaker 2
It’s really good for me because I really enjoy it. Yeah. And it’s so happy. I’m happy around all of them.
Speaker 3
It’s a good place to come if you just wanna hang out, and it’s somewhere where, no-one judges you. You can just be yourself.
Speaker 4
I think it’s definitely a good place to go to if you want to make friends with other neurodiverse people.
Speaker 5
It’s a good chance to meet new friends, talk to people, play games, and do lots of different stuff, you can’t do at home.
Speaker 6
Yeah. I like coming to Amaze, because I like to play Uno quite often, and I like playing other games for fun.
Speaker 2
Other stuff like going out for trips, like basically bowling as well.
Speaker 7
Claire and Charlotte are really nice and understanding and you can talk to ’em about stuff, if you’re finding things difficult, like the group or if you’re having any other issues outside of Amaze, they’re really helpful with that.
Speaker 5
It’s nice every so often to have a catch up and kind of how things are going.
Speaker 4
It is very quiet. All the other youth groups are very loud, so it’s nice.
Speaker 5
I sometimes help with food and run games.
Speaker 2
Every Thursday when we come here. I’m making my own, I’m making my own dinner.
Speaker 6
Yeah. Because before I was nervous coming here, but now I’m fine.
Speaker 1
It’s a safe space. It’s not a judgey place. It’s just a nice place to come, and play Uno.
Amazing Futures in figures
361
group sessions for young people.
94
careers advice sessions.
268
young people supported.
Neurodevelopmental (ND) Family Support
Our ND Family Support Service is for parent carers of a child or young person with a neurodevelopmental difference such as autism or ADHD. We support them before or after assessment. We offer information and advice on how to support their child and the local options available to them. We do this through navigation calls and training workshops.
There are long waiting lists for assessment and support for neurodevelopmental differences. It is very complex to find the support families need. During this year, nearly 500 navigational calls were made to parent carers. We also delivered 23 training workshops for parent carers. These have helped families understand their child’s neurodifferences and find the support they need.
Video Transcript
Speaker 1
I contacted Amaze to have a navigation call, which is a service they provide.
Boo gave me some strategies, but also again, just made me feel seen and understood, that I wasn’t imagining it, or maybe ‘you just need to be a bit more this or that’.
This is something significant and we can help you with this. And again, that was so, so useful.
So alongside that, there’s the fun days and the activities you can go to with your child, and then the workshops, online and face-to-face.
And I mean, I did one online about Neurodivergence, and then a few weeks ago I did a face-to-face workshop about ADHD specifically, which was so enlightening.
There were things there that I didn’t know about, and also meeting other parents, again, who are going through similar challenges to you, is just, it’s so, it’s immensely comforting.
Because so much of our parenting journey is about ourselves and how we can manage our own feelings about it all and regulate ourselves, and we are parenting ourselves at the same time as parenting our children.
So it’s not only strategies and skills that you are learning, but your kind of hearing from other parents and you’re learning skills that you can use for yourself, that just help you stay calm in those moments of difficulty.
You know, what we need more of in the world is compassion and understanding and acceptance and Amaze provides that in bucket loads, I think.
ND Family Support in figures
506
referrals for ND Family Support.
23
workshops
475
navigational calls.
Parent Groups and Befriending
Our Parent Groups and Befriending service was formerly known as Face 2 Face. We provide parent carers with one-to-one befriending and year-round in person and digital groups. This helps them gain support from people with similar experiences.
We know the opportunity to meet other parent carers is important to the families we support. Caring for a disabled child can be lonely and overwhelming. But the friendship and connections people build through our Parent Groups and Befriending Service are vital. This is reflected in our growth. We have had a 40% increase in group membership and a 62% increase on new befriender matches. We also held another successful family fun day in the summer of 2023.
This year our Parent Groups and Befriending team developed closer working ties with the two parent carer forums (PCFs) for Brighton & Hove and East Sussex, PaCC and ESPCF. We now run all our parent groups jointly with the relevant PCFs for that area.
Video Transcript
Speaker 1
The most important thing with befriending is to realize that you’re not alone. That there is other parents that have been through this.
I remember Louise gave me a phone call and she offered me a Befriender, which really, really helped.
She was amazing. I was paired to someone that was a single parent as well,
I had her for eight months whilst I was going through education & healthcare plans to get Oscar into a SEN provision school.
So I managed to get him quite a lot of support around it and I don’t feel I would’ve been able to access that if I didn’t have my befriender behind me, supporting me emotionally, especially being a solo parent.
I had no support from his father, but Amaze stepped in and gave me that extra person that I could rely on.
So my Befriender, she was just, she was very important to me at the time because I was very isolated and I didn’t actually realise actually how isolated I was.
And Amaze helped me open up my social circle with making connections with friends with children that understand it.
Speaker 2
When I now work as a Befriender and I hear frustration that they don’t feel supported with schools or funding or lots, lots of situations, and Amaze if they don’t have the answer, guide you into a place where you can find the answer.
So that support was so valid for me to be able to be in an environment and listen to stories, sometimes positive, sometimes not, but for me to be able to smile and go, oh my gosh, I totally get that.
That happens in my life. And sometimes even though we would go in and things are hard and conversations are hard, people laugh and recognize that you are not on your own.
You’re not having those feelings alone, other people. And even just to feel that other people understand your difficult days is amazing.
Parent Groups and Befriending in figures
42
new befriender matches.
146
group sessions.
The Compass Card
The Brighton & Hove Compass Card provides access to affordable leisure activities. There are a wide range of discounts to Compass Card holders across Brighton & Hove and beyond. This is in return for a child or young person being registered on the city’s Disability Register. The costs of caring for a disabled child are higher, so these discounts are an essential help. They also help children or young people to try new things at a lower cost.
Alongside our usual Compass Card offers, we sometimes run competitions and free ticket giveaways from some of our partners. These are shared on social media. In August 2023, we hosted a ‘Compass Card Fun Day’. This gave families a free day out in an often expensive month. Compass Card holders could also attend free Skateboarding sessions in October with the support of Freedom Leisure.
Video Transcript
Speaker 1
Amaze was my link to the outside world as well. I didn’t realize I could get a Compass card, which actually helped me enormously with taking my child to places because I knew that they would be SEN friendly as well. It just opened up my life for me completely.
Speaker 2
So many helpful things. Like, for example, the Compass card, which is the leisure card, which is so brilliant if you want to go to the cinema. It just really, really helps out financially and swimming, and a whole lot of other things.
Speaker 3
They told me about the carers card, which was like, oh my goodness. Didn’t know about it. I mean, ’cause I, we do a lot of appointment. I was just thinking like, oh, if only I knew about this a year before.
Because you know, we’d had so many appointments up and down on the bus andnow suddenly I get all these discounts. I was like, well I’ll make the most of it anyway.
And we’ve been going to more park themes as well, ’cause I get a carers discount, obviously.
So we’ve tried a few more than I would have if I didn’t have, you know, the carers card and thanks to Amaze. So for me it’s been brilliant.
Compass Card in figures
149
Compass offers.
2535
Compass Card holders.
Strategic and Partnership work
Amaze is an active member of a number of local, regional and national partnerships. Partnership is important to us. It helps us ensure that the voices of our families are heard. It makes our impact bigger.
We host the East Sussex Parent Carer Forum (ESPCF) and the Brighton & Hove Parent Carers Council (PaCC). The forums are well respected for working collaboratively to identify improvements for families. They provide constructive challenge to service providers and strategic leaders in the SEND system.
This year the membership of both PaCC and ESPCF has grown. ESPCF’s membership has grown by a third on the previous year.. The combined membership of both forums is over 1,500 parent carers across Brighton & Hove and East Sussex.
Finances and Fundraising
Amaze’s services are free thanks to the support of many people in our local community and beyond. Most of our money comes from public services. But we know that we need to grow our funding and where it comes from. This means we can support the increasing number of people who need us.
During the year we launched the Amaze Lottery, giving supporters the chance to win money while they support us too. We also held an online art auction, featuring the work of both professional artists and young people which raised just over £5,000. We once again held our popular ‘Big Cheer’ comedy night at Komedia. Thank you to the many people who have supported us in lots of ways. Runs, bake sales, swims and more all contribute to helping Amaze.
Thank you to the following organisations and individuals who gave contributions over £1000 this year:
Brighton & Hove City Council
East Sussex County Council
NHS Sussex
The Blagrave Trust
The Chalk Cliff Trust
David Hunt Trust
Ernest Kleinwort Charitable Trust
Garfield Weston Foundation
The Henry Smith Charity
Sussex Community Foundation
Masonic Charitable Foundation
Groundwork UK (TESCO)
Thank you
The work described in this report is made possible by our incredible staff team who continue to go above and beyond. Many of our staff are also caring for a disabled child at home.
We are also supported by a large family of volunteers who give us their experience and commitment for free. Though we cannot thank all our volunteers individually here, we’re truly grateful.
Download our short version
We hope you have enjoyed learning more about Amaze and our work during the 2023-24 financial year. You can download a short version of this report featuring the statistics shown by clicking the button below.