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DLA and PIP information and advice over the summer

Our Disability Benefits team will be taking some well-deserved leave this summer, so we will have reduced support for this service over the next month. If you need help with your DLA or PIP claim, please read on. We have put together guidance to help with your next steps (including any information we need from you now), and link you to Amaze resources that can help in the meantime.

We will get back to you as soon as we can, but this may not be until after 6 September.

Disability Living Allowance (DLA)

New DLA claims

If you are contacting us about DLA and it is a new claim, please read our factsheets before calling the DWP for your DLA pack. Read through Amaze’s DLA fact sheets and begin to gather supporting evidence, for example your child’s IEP or EHCP if they have one, and any reports and assessments. It is probably worth waiting until the beginning of September to ring the DWP for a claim pack if you think you will need support with filling this in.

DLA review

If you are contacting us about a DLA review, please begin to gather supporting evidence, for example your child’s IEP or EHCP if they have one, and any reports and assessments. Have a look at your previous claim and think about what has changed and make some notes. Read through Amaze’s DLA fact sheets. DLA review claim packs are sent out five months before the claim is ending so you should have plenty of time to deal with this once the summer holidays are over.

You can also book yourself onto one of our free DLA workshops, where you will get expert advice from our Benefits Manager. To book a slot, view upcoming DLA workshops on Eventbrite.

Personal Independence Payment (PIP)

New PIP claims

If you are contacting us about a new PIP claim, you will have a letter from the DWP inviting you to start a claim. Plan to make this phone call to start the claim the week before the deadline to contact them. Once you have started the claim by phone, a claim pack will be sent out, but you will only have four weeks to submit the paperwork. Start gathering supporting evidence, for example your child’s IEP or EHCP if they have one, and any reports and assessments. Read through Amaze’s PIP fact sheets.

When you are within a week of the date that the PIP claim needs to be submitted, if you need help, or more time, ring the DWP and ask for an extension.

If you already have a PIP claim pack with a deadline, please tell us, and start gathering supporting evidence, for example your child’s IEP or EHCP if they have one, and any reports and assessments. Read through Amaze’s PIP fact sheets. When you are within a week of the date that the PIP claim needs to be submitted, if you need help, or more time, ring the DWP and ask for an extension.

PIP Review

If this is a PIP review, please tell us the date of review and start gathering supporting evidence, for example your child’s IEP or EHCP if they have one, and any reports and assessments. Read through Amaze’s PIP fact sheets.

When you are within a week of the date that the PIP claim needs to be submitted, if you need help, or more time, ring the DWP and ask for an extension.

Mandatory Reconsiderations

If your child has been refused DLA or you disagree with any part of the decision, the first step is to ask for a written statement of reasons. Use this to explain why you disagree with the decision. This is called making a Mandatory Reconsideration. You can do this by phone, but we suggest putting this in writing. Read our “Reconsiderations and appeals” fact sheet here for more tips and advice: Amaze fact sheets.

If your child has been refused PIP or you disagree with any part of the decision, the first step is to ask for a copy of the Assessor’s Report. Use this to explain why you disagree with the decision. This is called making a Mandatory Reconsideration. You can do this by phone, but we suggest putting this in writing. Read our “Reconsiderations and appeals” fact sheet here for more tips and advice: Amaze fact sheets.

Appeals

If the DWP has not changed its decision regarding PIP or DLA after mandatory consideration and you wish to appeal please see our “Reconsiderations and appeals” factsheet for more information: Amaze fact sheets


As well as reading the detailed advice available in our range of fact sheets, you can also book yourself onto one of our free workshops, where you will get expert advice from our benefits manager. To book a slot, view upcoming DLA and PIP workshops on Eventbrite.

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