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Amaze seeks Helpline Assistant

25 hours per week (Monday to Friday 9.30am to 2.30pm)

Location: Brighton

Salary: £11.64 per hour, equivalent to NJC Scale Point 14 (£21,190)

3 month contract (with potential to extend)

Great on the phone? Our busy helpline needs a warm and efficient person to be the first point of contact for our callers. Amaze is an award-winning local charity that gives information, advice and support to children and young people with special educational needs and disabilities (SEND) and their families. We are looking for a temporary helpline worker to boost our capacity and help more callers get straight through to us and be directed to detailed advice or support from our expert team.

Every call is different – you will need to be a good listener and a quick thinker who can capture the essentials from each caller, record these swiftly and accurately and pass the right information on to colleagues who can help. Callers may be anxious and under stress. You need to be calm and empathetic.

This is a temporary post for a three-month period, to trial a new approach to managing the high level of demand on our SENDIASS helpline. There is a possibility it will be extended if it is successful.

Your skills and personal qualities are more important than knowledge of SEND. Experience in a reception or customer service role is ideal. Or you might be a recent graduate with good communication and IT skills looking for experience in the voluntary sector. We want the successful applicant to start at the beginning of January so there is a swift timescale.

The deadline for applications is 12 midday on Thursday 12th December. Interviews will be held on Wednesday 18th December.

Application packs can be downloaded below:

Letter to candidates

Job Description

Application form

Summary of Terms & Conditions of service

Diversity monitoring form

For an informal discussion please contact Ros or Debbie on 01273 234020 or email ros@amazesussex.org.uk   

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